FAQ

Q: Can we bring in our own food & beverage?

A: All food & beverage must be obtained through Country Springs Hotel. We take pride in adhering to all Federal, State and Local regulations to ensure proper food preparation and beverage service.

Q: How much is parking?

A: We offer over 1,000 complimentary parking spaces for your guests and attendees.

Q: Can we bring in our own Audio Visual equipment?

A: Yes, there is no charge to bring in your own equipment.

Q: What is the service charge rate?

A: Service charge is 21%

Q: What is your tax rate?

A: Tax is 5.1%.

Q: Do you have wired or wireless internet?

A: We offer complimentary wireless high-speed internet access in all guestrooms and meeting space.  Wired high-speed internet access is available for an additional charge.

Q: Do you offer transportation/shuttle service?

A: While we don’t offer any shuttle service, we are happy to recommend a reputable transportation company to take care of all of your needs.

Q: Can you accommodate special dietary requests?

A: Yes. Please advise us of any special dietary needs a minimum of 3 working days prior to your event; we are happy to accommodate.

Q: Can I offer more than one entrée to my groups?

A: Yes. Two entrees at no additional charge (same vegetable and starch selection needs to be served with both entrees).  You need to provide us with a guarantee of how many of each entrée 72 working hours prior to your event.  You also need to provide identification at the event so wait staff knows who to serve which entrée to. If you decide to select three entrees, there is an additional $1 per person fee (plus service change & sales tax).

Q: Can my attendees make room reservations on-line?

A: Yes, a special on-line link can be created specifically for your group.

Q: Do you offer pipe and draping?

A: No. We are happy to recommend a reputable company to take care of all of your needs.

Q: Are you in Pewaukee or Waukesha?

A: Our mailing address is: P.O Box 2269 Waukesha, WI  53187 Our shipping address is: 2810 Golf Road Pewaukee, WI  53072

Q: Do you have a business center?

A: Yes, we offer use of two complimentary computers with printer access.

Q: Do you offer state rates?

A: Please contact your Sales Representative to discuss specific requirements.

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